Our service and support packages

Our new approach to service provision offers greater choice and better value, while enabling general practices to achieve the outcomes we all agree are key to delivering equity for whānau across Tai Tokerau.

We’re committed to offering ongoing value for money. We’ll review our services and charges annually, and we’ll seek feedback to make sure we remain responsive. We’ll do this each year between March and June.

Under our new approach, you can choose the package of services that best suits the needs of your practice in achieving the models of care you want to implement to meet the obligations of the Equity for Whānau contract.

Our packages include:

  • All Inclusive: Continue with the high level of comprehensive service provision you’re used to.
  • Data Intelligence: Choose a convenient ready-made bundle of high-demand data and IT services.
  • Pay-as-you-go: Choose the services you want in a pay-as-you-go model.
Pay-as-you-go Data Intelligence All Inclusive

One visit from your relationship partner per month

50% discount for member practices on locum coordination and workforce development booking and admin fees

Additional services available at pay-as-you-go hourly rate

Services you currently receive for:

  • ManageMyHealth
  • Dr Info
  • UpToDate
  • Vensa
  • HealthLink
  • Procon: SACS and Patient Dashboard
  • Thalamus

Expert data analysis

MedTech: MIMS, Dashboard, Predict, screen fees

50% discount for member practices on locum coordination and workforce development booking and admin fees

One visit from your relationship partner per month

Additional services available at discounted pay-as-you-go hourly rate

All services included in the Data Intelligence Package

Crisis management: Advice with up to $10,000 of crisis funding per year*

Unlimited relationship partner support

Support for planning, monitoring, CQI, systems and process reviews, new models of care, advanced practice advice and support to implement

Administrative support for accounts and support to implement ACC reconcilliation

No booking or admin fee for locum coordination and workforce development

Clinical advice

No extra costs, subject to Fair Usage**


* Subject to our policy, level of crisis and solutions available.

** In the unlikely event that there is a Fair Usage query, we will compare practices of similar size and demographic. If there are any concerns, Mahitahi Hauora will talk with your practice first to ensure we are working collaboratively

Our All Inclusive Package offers you the full range of high-quality Mahitahi Hauora support services you’re accustomed to, including all the benefits in the Data Intelligence Package. Everything is covered, with no extra costs. 

This package is designed to give your practice maximum cost-efficiency across the full range of Mahitahi Hauora services.

Data Intelligence is a convenient package covering your practice’s data and IT service needs.

It covers the services you currently receive from us for ManageMyHealth, Dr Info, UpToDate, Vensa*, HealthLink, Procon SACS and Patient Dashboard, and Thalamus.** In Medtech, it covers: Dashboard, screen fees, Predict, and MIMS to our current contribution levels. You’ll also get expert data analysis and regular updates to Thalamus as we develop new features in this channel.

You’ll also get a one-hour session with your relationship partner each month at no charge to guide and monitor your progress towards your objectives under the Equity for Whānau Agreement. They’ll also provide problem-solving and in-practice support during that time.

If you need additional support services, there’s a simple $80+GST flat fee per hour for Mahitahi Hauora member practices, and $180+GST per hour for non-members. We will let you know the estimated cost before doing any work so you are in control of your budget and decisions.

You’ll have access to locum coordination and workforce development services, but you’ll need to pay booking fees and admin fees. These fees vary depending on the event. Mahitahi Hauora members will get a 50% discount on the booking and admin fees.

*Within your currently allocated message limits.

**Data Intelligence does not include developing bespoke dashboards in Thalamus.

Our Pay-as-you-go Package has no base cost, and there’s no obligation to purchase anything. Instead, we will support you with a light touch, and negotiate any support you need within a fee-for-service package.

With Pay-as-you-go, you get a one-hour session with your relationship partner each month at no charge. During the session, your relationship partner will guide and monitor your progress towards your objectives under the Equity for Whānau Agreement.

If you need additional support services, there’s a simple $120+GST flat fee per hour for Mahitahi Hauora member practices, and $180+GST per hour for non-members. We will let you know of the estimated cost before doing any work so you are in control of your budget and decisions.

You’ll have access to locum coordination and workforce development services, but you’ll need to pay booking fees and admin fees. These fees vary depending on the event. Mahitahi Hauora members will get a 50% discount on the booking and admin fees.



Pricing

The pricing structure varies depending on which package you choose:

  • All Inclusive is a base fee model with no extra charges.
  • Data Intelligence combines base fees, for services included in the package; and pay-as-you-go, for services not included.
  • Pay-as-you-go is a pay-as-you-go package with no base fees.

Base fees are calculated in bands, depending on the size of your enrolled population. To make it quick and easy to work out your charges, we’ve set the same base fee rate across your entire enrolled population. So, if you have a large enrolled population, you’ll pay the same reduced per-head charge for each person – there’s no need to pay more per head until you cross the threshold into the next band.

Mahitahi Hauora does not seek to make a profit on any of our service packages.



  Monthly base fee per head of enrolled population Pay-as-you-go charge for excluded services (per hour of staff time)
Enrolled population 0-2500 2501-5,000 5001-7,500 7,501-10,000 10,001+ Mahitahi Hauora member practices Non-member practices
All Inclusive $1.04 96c 88c 79c 55c N/A N/A
Data Intelligence 58c 55c 50c 46c 38c $80 $80
Pay-as-you-go N/A N/A N/A N/A N/A $120 $180

Prices exclude GST.

More information

We’ll contact you to discuss our Equity for Whānau Agreement and the services you want. If you have questions, please contact your relationship partner.