Our Papa Tikanga: What Matters to Whānau


What is What Matters to Whānau?

What Matters to Whānau is the foundation of our mahi to support primary care services, workforce development, and wellbeing initiatives. It can be used to identify goals and aspirations of whānau at an individual, whānau and community level, measured by how whānau see, feel and hear experiences in a wairua-based approach.

What Matters to Whānau gives voice to whānau and Māori communities in Te Tai Tokerau. It puts whānau and Māori at the centre of decision-making in primary healthcare and provides a deeper understanding of what is needed in our communities. 

It was developed by our Whānau Engagement team, through the insights and stories shared by over 200 whānau ranging in age from 5 to 90 years. Our findings are expressed through five values:

  1. Whanaungatanga - quality of time
  2. Whakapapa - a place to stand strong in the decisions we make
  3. Whānau - an active contributor to a purposeful life
  4. Aroha - unconditional acceptance seen through the footprints of our actions
  5. Tikanga - foundation in knowing we are doing the right thing

Te Whata Toiora: The conceptual framework for our Papa Tikanga What Matters to Whānau is modelled by a whata, a community pantry used by Māori to hold kai

Conceptual Model - Te Whata


Why is What Matters to Whānau important for patients and practices?

Whānau partners in their care, not patients in your chairs. Tihei mauri ora!

What Matters to Whānau is a game changer. It switches the roles of GP and 'patient' to a whānau-led process for both to work in partnership. 

It's important to whānau as they have identified and development this movement. Because the five values are important to whānau, they should be important to practice. 

What Matters to Whānau is important because it is authentic whānau voice. It is designed and developed by whānau, for whānau. It should create conversations between whānau and general practice to work more in partnership to achieve the best health and wellbeing outcomes for all. 

How can we work in a 'What Matters to Whānau' way of thinking? 

We can start by asking 'What matters to you?' rather than 'What's the matter with you?' This brings about a shift in language that will provoke a deeper inquiry into what matters to whānau. 

Things to think about:

  • How do you know what you provide is making a positive impact for whānau?
  • How do you stay relevant for whānau?
  • How do you measure your practice with whānau? 

The Mahitahi Haoura Whānau Engagement team can offer practical advice on how to align your practice with What Matters to Whānau kaupapa. Contact us for more information.